Are orders delayed due to Covid-19?
We are currently dispatching all orders as quickly as possible and taking utmost care when preparing and packing your personalised items. Please note that due to the increase in demand of postal services & the reduction of air freight capacity, the time it takes your order to reach you once it has left us and been collected by Australia Post may be slightly longer than usual. If you have any queries in regards to delivery times please contact us for further information. Express post is still the quickest service.
Am I able to personalise the product?
Yes we offer a range of personalised items including gift boxes, bridesmaid boxes, travel tags, soy candles, eye masks + more which are all able to be personalised.
How do I add personalisation?
Once you are on the products page you are able to select things including; ribbon colour, text/name/initial, font style and size to create your personalised gift.
What font styles do you offer?
Our design team has hand selected a range of fonts for you to select from. If you are after a specific font (maybe you want to match your logo, wedding or event signage etc.) please contact us to arrange.
I want something which you don't have listed, are you able to help?
Yes, please email your requirements through to us - firstname.lastname@example.org
What if my item is out of stock?
We always try to have all items in stock, but occasionally our suppliers will be out of stock or delays with new stock will occur. In the case of an out of stock item, we will send a replacement of the item which is of the same value.
Do you offer discounts for bulk orders?
Yes we do. Our minimum order is 10 of the same product. Please contact us for pricing and further information.
I've found something I love, how can I pay?
We accept card payments including Visa, MasterCard, and American Express.
You can also pay with Paypal, and AfterPay is an option for those shopping within Australia and New Zealand.
What currency will I be charged in?
We are an Australian business & all orders will be charged in Australian dollar.
Do you offer AfterPay?
Yes we offer AfterPay on our website. This allows you to pay for your order over 8 interest free payments every 2 weeks. You will be required to have an Afterpay account in order to do this. For more information regarding this please visit the AfterPay website.
Shipping & Delivery
Where are you based?
We are based in Australia & ship all across Australia and Internationally.
Where do you deliver?
We deliver both locally (Australia wide) and Internationally.
How long does delivery take?
As our products are personalised please allow from 2-12 business days for your items to dispatch. If you require it by a certain date please let us know so we can ensure that it arrives on time. Postage timeframes will vary depending on your location. If you are within Australia postage can be from 1-5 business days, and International shipping can be up to 12 business days. Items are delivered on business days.
Do you offer express shipping?
Yes we do offer express shipping at checkout, please note that this is for the postage only and you will still need to take into consideration time for production (see below).
How long will my order take to dispatch?
Each of our personalised gifts are lovingly made to order and therefore take longer than regular 'off the shelf' type items. Please allow 3-10 business days for your personalised gifts to dispatch. Need to place a rush order? Please contact us and we will do our best to assist.
Will I receive my order before Christmas?
If you placed your order prior to December 14th and selected the express shipping option you will receive your order prior to Christmas.This is the shipping cutoff Australia Post has advertised. *Please note that this excludes the denim jacket, and the advertised turnaround for these still applies.
Does Miss Poppy Design cover the customs, duties and taxes fees?
Miss Poppy Design is not responsible for any custom, duties or tax fees that you may be charged.
Do you offer pickup?
We are an online business only and do not offer a pickup service.
Missed delivery, lost orders, returned packages & delays
Please note that refunds for any order will not be given for any mistakes, delays, items lost in transport, returned packages or missed deliveries due to any third party. This includes Australia Post, or any other third party courier or transportation service. If items are returned to us due to them not being collected, your item will be se-sent and you will be charged for the additional postage costs. A dispatch email with tracking is sent with every order- it is the responsibility of the purchaser to follow the tracking to ensure their order is collected/delivered.
My item was lost/damaged in transit, what can I do?
If you item was damaged or lost in transit please email email@example.com within 7 business days of receiving your order and we would be more than happy to help you with this matter.