Shipping & Delivery
Please place your order before December 10th to give it the best chance to make it to you prior to Christmas. Please note that Australia Post is still experiencing delays. We will not guarantee delivery by any particular date as Australia Post cannot guarantee us delivery by any particular date.
We offer both regular and express delivery across Australia.
Regular post is dependant on the weight and dimensions of the items.
$20 flat rate express shipping
International shipping rates are based on the weight and dimensions of the parcel and can be viewed before checking out.
Where are you based?
We are based in Melbourne, Australia & ship all across Australia and Internationally.
Where do you deliver?
We deliver both locally (Australia wide) and Internationally.
How long does delivery take?
As our products are personalised please allow from 2-12 business days for your items to dispatch. If you require it by a certain date please let us know so we can ensure that it arrives on time. Postage timeframes will vary depending on your location. If you are within Australia postage can be from 1-5 business days, and International shipping can be up to 12 business days. Items are delivered on business days.
Do you offer express shipping?
Yes we do offer express shipping at checkout, please note that this is for the postage only and you will still need to take into consideration time for production (see above).
How long will my order take to dispatch?
Each of our personalised gifts are lovingly made to order and therefore take longer than regular 'off the shelf' type items. Please allow 2-12 business days for your personalised gifts to dispatch. Need to place a rush order? Please contact us and we will do our best to assist.
Missed delivery, lost orders, returned packages & delays
Please note that refunds for any order will not be given for any mistakes, delays, items lost in transport, returned packages or missed deliveries due to any third party. This includes Australia Post, or any other third party courier or transportation service. If items are returned to us due to them not being collected, your item will be se-sent and you will be charged for the additional postage costs.
My item was lost/damaged in transit, what can I do?
If you item was damaged or lost in transit please email email@example.com within 7 business days of receiving your order and we would be more than happy to help you with this matter.
Are orders delayed due to Covid-19?
We are currently dispatching all orders as quickly as possible and taking utmost care when preparing and packing your personalised items. Please note that due to the increase in demand of postal services & the reduction of air freight capacity, the time it takes your order to reach you once it has left us and been collected by Australia Post may be slightly longer than usual. If you have any queries in regards to delivery times please contact us for further information. Express post is still the quickest service.