Payments

I've found something I love, how can I pay?
We accept card payments including Visa, MasterCard, and American Express. 
You can also pay with Paypal, and AfterPay is an option for those shopping within Australia and New Zealand.

What currency will I be charged in?
We are an Australian business & all orders will be charged in Australian dollar.

Do you offer AfterPay?
Yes we offer AfterPay on our website. This allows you to pay for your order over 8 interest free payments every 2 weeks. You will be required to have an Afterpay account in order to do this. For more information regarding this please visit the AfterPay website.

Shipping & Delivery

Where do you deliver?
We ship our beautiful gifts all over the world, using both local and international delivery services.

How long does delivery take?
Delivery will vary depending on your location. If you are within Australia delivery can be from 1-5 business days, and International delivery can be up to 12 business days. 

How long will my order take to dispatch?
Each of our personalised gifts are lovingly made to order and therefore take longer than regular 'off the shelf' type items. Please allow up to 10 business days for your personalised gifts to dispatch, and additional delivery time.

Does Miss Poppy Design cover the customs, duties and taxes fees?
Miss Poppy Design is not responsible for any custom, duties or tax fees that you may be charged.

Do you offer pickup?
We are an online business only and do not offer a pickup service.

Returns and Refunds

Do you offer returns?
Please select your items carefully as we do not accept returns.

All custom, personalised, or printed product sales are final and cannot be returned or exchanged.

My item was lost/damaged in transit, what can I do?
If you item was damaged or lost in transit please email hello@misspoppydesign.com and we would be more than happy to help you with this matter. 

 

Privacy 

We value your privacy and will only ever contact you regarding your order.