FAQ

SHIPPING

Miss Poppy Design ships both Nationally and Internationally via Australia Post regular service.

All orders are typically processed and shipped within 2-5 business days. 

Shipping within Australia can take up to 5 working days.

International shipping can take up to 12 working days.

All prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars.

Customs fees and taxes for International orders are the responsibility of the buyer. 

We are not responsible for any damaged or missing items. In the rare case that your items does go missing or is broken please contact us asap. 

If you would like to purchase postage insurance, please contact us so we can adjust your shipping cost.

 REFUNDS AND EXCHANGES

If there is a problem with your order and it is an error on our behalf we will re send you the order to you as soon as possible.

Please choose carefully as we do not offer returns if you change your mind.

All of our prints are posted in no-bend mailers. We take a great deal of care in packing everything to ensure that it arrives to you safe and sound, however in the unlikely event that your item gets damaged or lost in the mail we are not held responsible. 

Returns and exchanges must be made within 5 working days of receiving your order.