How are your items packaged / posted?
All prints are packaged in clear plastic sleeves. The 8x10 inch prints are posted in sturdy no-bend mailers and the larger prints are posted in mailing tubes. All of our mugs come in gift boxes and are then posted in a larger box filled with packaging peanuts to ensure that they arrive safe and sound.
How long will it take to receive my order?
All orders are typically processed and shipped within 2-5 days of the order being placed. Custom orders are made to order and therefore take longer to dispatch- please refer to the item description for an accurate timeframe.
From time of shipment the postage times via Australia Post are as follows;
within Australia: 2-5 working days
Worldwide: 3-10 working days
All orders are send via Australia Post regular service unless otherwise stated.
Please note that due to public holidays and postal services these timeframes may vary.
We are not held responsible for any customs fees and taxes.
Can I return my order?
Unfortunately we do not offer returns if you change your mind. If your order arrives damaged we will replace it if stock allows. Exchanges are returned at the cost of the buyer. No returns on custom items.
Do you offer custom prints?
Unfortunately due to time constraints we are not offering custom print designs.
How much is shipping?
The shipping costs are determined by the weight and destination of your order. You will be able to use the postage calculator on the Cart page to view the total cost of your order prior to checking out.
What currency are your items listed in?
All prices listed on our website are in Australia Dollar.
Where does my order get shipped from?
We are based in Victoria, Australia and all orders are dispatched from here.
My order is a gift which needs to be posted to a friend- can I do this?
Yes you can! Just make sure that you put their postal address in the form which you are required to complete at checkout.