Refund policy

Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please note that we do not offer refunds or returns on personalised gifts.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

Additional non-returnable items:
Gift cards
Downloadable items
Personalised products

To complete your return, we require a receipt or proof of purchase.

We take a great deal of care in packing our items to ensure that they arrive safely and in perfect condition. We are not responsible for items damaged in transit.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@misspoppydesign.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Replacements and Refunds where the product is faulty

Miss Poppy Design will first offer repair a minor fault.  Miss Poppy Design will only offer to replace or refund your order where the item has demonstrated a major fault that cannot be repaired within the meaning of the Australian Consumer Law. To request a repair or replacement, please contact us by email at hello@misspoppydesign.com. Your email to us must disclose the fault in the item, demonstrates a major failure, must include photographic evidence, and must supply proof of purchase. We will assess the item upon receipt. Miss Poppy Design will not cover shipping costs for items which are damaged due to mistreatment or harsh wear. 

Returns, Replacements and Refunds

Other than as provided for above, Miss Poppy Design does not offer exchanges, replacements or refunds on personalised products purchased.