Production/Dispatch Times:

- Embroidered and personalised items are dispatched within 3-5 business days
- Non embroidered items are dispatched within 1-2 business days

Shipping within Australia:

- Under $150 - $9.95
- $150+ - Free
- Express shipping available in the checkout
- International shipping is calculated at checkout based on the weight of the order.

International Shipping

International shipping will be calculated at checkout and calculated off your cart weight.

Express Shipping/Rush Orders

Express shipping is available at checkout. If you require a rush order, please get in touch via the live chat to arrange.

Where do you dispatch from?

We're an Australian business and our studio is located in Melbourne. We ship both across Australia and Internationally.

Missed, Lost, Returned. Delayed, Damaged Items

Please note that refunds for any order will not be given for any mistakes, delays, items lost in transport, returned packages or missed deliveries due to any third party. If items are returned to us due to them not being collected, your item will be se-sent and you will be charged for the additional postage costs.

If you item was damaged or lost in transit please email within 7 business days of receiving your order and we would be more than happy to help you with this matter.