Shipping & Delivery

Christmas 2024 Cut-off dates (Australian addresses)
Personalised: Dec 12 
Non-personalised: Dec 18 

Shipping Cost
We offer both regular and express delivery across Australia. The available options will be available to you at checkout. Need a rush order? Please contact us via email or the live chat.

International shipping rates are based on the weight and dimensions of the parcel and can be viewed before checking out.

Where are you based? 
We are based in Melbourne, Australia & ship all across Australia and Internationally.

Where do you deliver?
We deliver both locally (Australia wide) and Internationally.

How long until I receive my order? 
Non-personalised items are generally dispatched within 1-2 business days
Personalised items are generally dispatched within 5 business days

Please allow an extra 5-10 days during busy sales periods for us to dispatch your order.

Both regular and express delivery options are available at checkout, and items are sent from our Melbourne studio.

Missed delivery, lost orders, returned packages & delays
Please note that refunds for any order will not be given for any mistakes, delays, items lost in transport, returned packages or missed deliveries due to any third party. This includes Australia Post, or any other third party courier or transportation service. If items are returned to us due to them not being collected, your item will be se-sent and you will be charged for the additional postage costs.

My item was lost/damaged in transit, what can I do?
If you item was damaged or lost in transit please email hello@misspoppydesign.com within 7 business days of receiving your order and we would be more than happy to help you with this matter.