FAQ
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located next to the size options on the product pages.
Can I cancel my order?
If production of your order hasn't began we are able to cancel your order. Once production has started, or your order has been dispatched we cannot offer to cancel it.
I made a typo in my personalised order, what do I do?
Please get in touch asap if you have misspelt a name/text in your order. If production hasn't started we will be able to update it.
Do you offer bulk/corporate orders?
Yes, we'd love to chat! Please email hello@misspoppydesign and we can discuss your requirements.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
You can view our comprehensive shipping policy here.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and can be viewed at checkout prior to ordering.
What's your returns policy?
Please view our returns policy here.
Where are you located?
Miss Poppy Design is an Australian business, located in Melbourne VIC
Personalisation
What fonts do you offer?
We have 4 signature fonts which we offer. They can be viewed on the product pages, as well as our personalisation page for more detail.
Can I add any text I like?
Yes for sure! Our products aren't just for brides, and we can customise with names/phrases/dates etc. If you'd like to discuss please get in touch.
I have my own product, can you embroider it?
At this stage we only offer embroidery to our own range of products.
What embroidery positions do you offer?
Jackets: On the back of the garment
Sleepwear: On the back of the top, above the pocket, on the cuff
Robes: On the back of the robe, on the chest, on the sash
For more details please see our personalisation page.
Get in touch
Have questions about your order, or a general enquiry? Please send an email to the below address, or chat online now via the live chat.