HOW CAN WE HELP?
Frequently asked questions
Can I change or cancel my order?
Can I change or cancel my order?
Providing that your order hasn't been put into production, personalised or embroidered we can generally change your order. Please get in touch asap if you need to arrange. Our tip: make sure you thoroughly check all names and spelling.
Can you exchange items?
Can you exchange items?
Due to the personalised nature of our items we cannot offer exchanges. We have very detailed size charts on product pages. If you have a question just reach out, we're more than happy to assist.
Do you offer bulk or corporate orders?
Do you offer bulk or corporate orders?
We sure do! Please drop us an email and we'll be able to assist. Please also see our corporate gifitng page.
Where do your items ship from?
Where do your items ship from?
We're a small Australian business and all items ship directly from us in our NSW studio.
How much does the shipping cost?
How much does the shipping cost?
$150+ FREE shipping
Under $150 $9.95
Expree post is also available
International shipping prices will be shown at checkout prior to checking out.
Who do you ship with?
Who do you ship with?
We use Australia Post for all of our deliveries.
Do you offer International shipping?
Do you offer International shipping?
Yes we ship to select countries, including the US, New Zealand, the UK and more. Charges will be shown at checkout.
What types of payments do you accept?
What types of payments do you accept?
We accept Visa, MasterCard and American Express, Paypal, Afterpay, Klarna and more. All available options will be shown when checking out.
Do you offer pay-in-4 payments?
Do you offer pay-in-4 payments?
Yes we do, we have Afterpay, Paypal pay-in-4 as well as Klarna.