T&C's

SALE OF LIQUOR

Under the Liquor Control Act 1998 it is an offence to supply alcohol to a person under the age of 18 (Penalties exceed $7000), for a person under the age of 18 years to purchase or receive Liquor the penalty exceeds $600. 

Please ensure that the recipient is aged 18 years and available to receive delivery.

RETURNS

Please select your items carefully as Miss Poppy Design cannot exchange or refund for change of mind. 

TURNAROUND/SHIPPING

As most of our range is personalised and includes special finishes such as embroidery please allow the maximum of 10 business days for production, plus your chosen shipping method (regular or express). If you require it for a certain date please contact us ASAP.

REPLACEMENTS AND REFUNDS WHERE PRODUCT IS FAULTY

Miss Poppy Design will first offer repair a minor fault.  Miss Poppy Design will only offer to replace or refund your order where the item has demonstrated a major fault that cannot be repaired within the meaning of the Australian Consumer Law. To request a repair or replacement, please contact us by email at hello@misspoppydesign.com. Your email to us must disclose the fault in the item, demonstrates a major failure, must include photographic evidence, and must supply proof of purchase. We will assess the item upon receipt. Miss Poppy Design will not cover shipping costs for items which are damaged due to mistreatment or harsh wear. 

REPLACEMENTS, REPLACEMENTS AND REFUNDS

Other than as provided for above, Miss Poppy Design does not offer exchanges, replacements or refunds on personalised products purchased.